Coolzino Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Coolzino Casino. Please read them carefully before registering, depositing funds, playing games or using any other service on the website.

Coolzino operates under a Curaçao Gaming Authority licence (reference OGL/2024/1126/0521). All transactions and player data are protected by SSL encryption.

1. About these Terms

These Terms & Conditions form an agreement between you and Coolzino Casino in relation to your use of the website, account services, games, payment facilities, promotions and other features made available through the platform. By accessing the website or creating an account, you confirm that you have read, understood and accepted these Terms. If you do not agree with any part of them, you must not use the website.

Additional rules may apply to particular games, promotions, competitions, payment methods or services. Those rules will be displayed or made available when relevant and form part of these Terms. If a specific rule conflicts with a general provision, the specific rule will apply to the relevant activity.

Coolzino Casino may update these Terms from time to time to reflect changes to the website, services, technology, legal requirements or operational practices. The current version will be published on the website. You should review the Terms regularly. Continuing to use the website after an update means that you accept the revised Terms.

Eligibility and lawful use

You must meet all applicable legal age and eligibility requirements before using the website. You are responsible for checking that online gambling is permitted where you live and for complying with the laws that apply to you. Coolzino Casino may restrict access to people in certain locations or to people who do not meet its eligibility requirements.

The website must only be used for lawful purposes. You must not use it to commit fraud, launder money, evade legal requirements, interfere with the platform, or assist another person to misuse the services.

2. Your account and responsibilities

You may need to create an account to access some or all of the services. Information supplied during registration must be accurate, complete and kept up to date. You must not create an account using false information, another person’s identity or details that you are not authorised to use.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a failure by Coolzino Casino to protect its systems. Do not share your password or allow another person to use your account. You should notify the relevant support team through the available website channel as soon as possible if you suspect that your account has been accessed without permission.

Only one personal account may be permitted for each player, unless the website expressly states otherwise. Duplicate, linked or improperly created accounts may be reviewed, restricted, suspended or closed. Any action taken will be handled in accordance with applicable requirements and the relevant account rules.

You must use your own account and your own approved payment method.
You must not sell, transfer, lend or otherwise make your account available to another person.
You must provide documents or information reasonably requested for identity, age, payment or account checks.
You must not use software, devices or methods designed to manipulate games, transactions or website functions.
You must not interfere with the security, availability or normal operation of the website.

Verification and account reviews

Coolzino Casino may carry out checks before, during or after your use of the services. These checks may relate to identity, age, source of funds, payment ownership, account activity, responsible gambling or compliance with legal and operational obligations. Access to some services may be delayed or limited while checks are completed. You must provide information that is genuine, current and capable of being verified.

If an account is suspended or closed, you must not attempt to open or use another account to avoid that action. Where permitted, any remaining balance will be dealt with after relevant checks, subject to applicable law, these Terms and any valid adjustments.

3. Deposits, withdrawals and gameplay

Deposits must be made using a payment method that belongs to you or that you are authorised to use. You should check the payment information, available options and any applicable conditions before making a transaction. A deposit is intended for participation in the services and is not a request to hold funds for unrelated purposes.

You must not deposit funds obtained unlawfully or use the website to move funds between people or accounts. Transactions may be reviewed, delayed, refused or reversed where required for security, fraud prevention, payment processing, responsible gambling or legal compliance.

Withdrawal requests may be subject to account, identity and payment checks. Coolzino Casino may require a withdrawal to be returned to an eligible payment method associated with the account. Processing may depend on the payment provider, account verification, operational checks and any applicable game or promotional rules. You should make sure that your account information is accurate before requesting a withdrawal.

Games are provided for entertainment. Each game may have its own instructions, features, minimum or maximum stake settings and outcome rules. You are responsible for reviewing the information shown before playing. Once a wager has been accepted, it generally cannot be cancelled, except where a transaction is voided or adjusted under the applicable rules.

Game outcomes are determined by the applicable game system and rules. No result, win, return or future outcome is guaranteed. If a technical error affects a game, wager or result, the affected activity may be reviewed and corrected in accordance with the relevant rules. Coolzino Casino may void or adjust transactions that were accepted because of an obvious error, malfunction or unauthorised activity.

Promotions and bonuses

Promotions, bonuses and promotional rewards may be subject to separate terms. These may include eligibility requirements, expiry conditions, wagering or playthrough requirements, qualifying games, stake restrictions, account limits or other conditions. The applicable promotional terms will be made available with the offer. You should read them before accepting or using a promotion.

Unless the relevant promotional terms say otherwise, a player may not claim or use an offer more than once by creating additional accounts or using another person’s account. Coolzino Casino may withdraw, correct or refuse a promotion where it has been obtained in error, through misuse, or contrary to the applicable rules.

4. Responsible gambling, privacy and website use

Gambling should be treated as entertainment, not as a way to make money or recover losses. You should only gamble with money you can afford to lose. Consider setting personal limits for deposits, spending, time and losses, and take regular breaks. Never gamble when you are distressed, impaired or under pressure.

Tools and support options may be available through the website to help you manage your play. These may include deposit limits, time reminders, cooling-off options, account restrictions or self-exclusion. Requests to restrict or close an account should be made using the available account or support process. A restriction may not apply immediately to every transaction, so you should stop using the website while your request is being processed.

If gambling is causing concern for you or someone close to you, seek assistance from an appropriate gambling support service in your state or territory. Coolzino Casino may take action where account activity indicates a responsible gambling concern, in accordance with its procedures and applicable requirements.

Privacy and personal information

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Information may be collected and used to provide services, administer accounts, process transactions, verify identity, prevent fraud, meet legal obligations, improve the website and communicate important account or service information. You should read the Privacy Policy for further information about collection, use, disclosure and security of personal information.

Website content and availability

Coolzino Casino aims to keep the website accurate and available but does not promise that every page, feature or service will always be uninterrupted, complete or error-free. Maintenance, technical problems, internet failures, third-party services and events outside reasonable control may affect availability. Content may be changed, removed or updated without notice where appropriate.

You must not copy, modify, distribute, reverse engineer or commercially exploit website content unless you have permission or the law allows it. Website names, designs, text, graphics, software and other materials may be protected by intellectual property rights.

5. Suspension, liability and general provisions

Coolzino Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, compliance, responsible gambling, suspected fraud, breach of these Terms, technical reasons or protection of the website and its users. Where appropriate, you may be informed of the reason, subject to legal, security or operational considerations.

To the extent permitted by law, you are responsible for losses resulting from your breach of these Terms, misuse of the website, use of another person’s account or failure to protect your account details. Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

Nothing on the website is intended to provide financial, legal or personal advice. You should make your own decisions about whether to use the services and how much to spend. If you have questions about a transaction, account action or website rule, use the support channel made available on the website.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be read down or removed to the extent necessary, and the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived.

These Terms are intended to operate subject to the laws and consumer protections that apply to players in Australia. Any dispute should first be raised through the available website support process so that the matter can be reviewed. You should keep a copy of these Terms and any transaction or promotional information relevant to your use of the services.

By continuing to use Coolzino Casino after reviewing these Terms, you acknowledge that you understand the rules governing the website and agree to comply with them. If you do not accept an updated version, you must stop using the services and follow the available process for closing or restricting your account.