Privacy Policy

This Privacy Policy explains how Coolzino Casino handles personal information when you visit the website, create or use an account, contact support, or otherwise interact with our services. We aim to handle information responsibly, transparently and only for legitimate purposes connected with operating an online casino. By using the website, you acknowledge that your information may be handled as described below. This policy should be read together with the website’s Terms and Conditions and any other notices shown when information is collected.

Coolzino operates under a Curaçao Gaming Authority licence (reference OGL/2024/1126/0521). All transactions and player data are protected by SSL encryption.

Information we may collect

The information handled by Coolzino Casino depends on how you use the website and the services available to you. We seek to collect information that is reasonably needed to provide, secure and improve the service. This may include information you provide directly, information created through your account activity, and technical information collected when you use the website.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, residential information, country of residence, username, account preferences and contact details. We may also handle information needed to confirm that an account is being used by the appropriate person. If verification is required, this can include copies or details from identity documents and other information used to confirm identity, age and eligibility.

Payments and transactions

We may handle records relating to deposits, withdrawals, wagers, account balances, payment methods, transaction history and related communications. Payment information may be processed through specialist payment providers. We do not intend to collect more payment information than is needed to process transactions, prevent misuse, maintain accurate records and meet applicable obligations.

Technical, device and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, session information and interaction data. We may also handle information about how you access the website, including information generated through cookies and similar technologies.

Communications and support information

If you contact customer support, we may keep the content of your messages, relevant account details, verification information and records of how your request was handled. We may also record your marketing choices, privacy preferences, complaints and other communications so that we can respond consistently and maintain appropriate records.

How and why information is used

Personal information may be used for purposes connected with providing and administering the website and casino services. The precise use depends on the information involved and the circumstances in which it was collected. We aim to use information fairly and in a way that is consistent with your reasonable expectations.

To create, operate and maintain your player account.
To provide casino features, account services and customer support.
To process deposits, withdrawals and other account transactions.
To confirm identity, age and account details where verification is required.
To conduct security, anti-fraud, anti-money laundering and responsible gambling checks.
To detect, investigate and prevent suspicious, unlawful or unauthorised activity.
To communicate with you about your account, transactions, service updates and important notices.
To send marketing communications where permitted and where you have provided the appropriate consent or otherwise have a valid choice available.
To understand website use, troubleshoot technical problems and improve performance, features and user experience.
To meet legal, regulatory, accounting, tax, security and record-keeping obligations.
To establish, exercise or defend legal rights and to manage disputes or complaints.
To protect the rights, property, safety and security of players, the website and others.

Depending on the circumstances, information may be used because it is needed to provide a service you requested, to comply with an obligation, to protect a legitimate interest, to prevent harm or misuse, or because you have given consent. Where processing relies on consent, you may generally withdraw that consent, although this will not affect processing that took place before withdrawal or processing that is permitted on another basis.

Sharing information

We may share relevant information with service providers that help operate the website. These may include payment providers, identity and verification services, fraud-prevention providers, technology and hosting providers, customer support tools, security providers, professional advisers and other suppliers working on our behalf. We expect such providers to handle information securely and only for appropriate purposes.

Information may also be disclosed where reasonably necessary to comply with legal requirements, respond to lawful requests, protect users or the public, investigate suspected wrongdoing, enforce applicable terms, or support a business transfer or restructuring. We do not sell personal information as a standard part of providing casino services. If information is transferred or accessed across borders, appropriate safeguards and obligations may apply.

Cookies, security and retention

Cookies and similar technologies

Coolzino Casino may use cookies and similar technologies to keep the website working, remember settings, support account sessions, understand website performance, improve functionality and, where applicable, help measure communications. Some cookies are necessary for core features, while others may support analytics or preferences. Cookies may be placed by the website or by service providers acting on its behalf.

You can manage or restrict cookies through your browser settings. Blocking or deleting certain cookies may affect account access, website functionality or the way some features operate. Your browser may also provide controls for deleting existing cookies and asking websites not to store new ones. The available controls depend on the browser and device you use.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, loss and misuse. Measures may include access controls, secure connections, monitoring, authentication processes and staff or supplier procedures. No website, system or internet transmission can be guaranteed to be completely secure, so you should protect your login details and contact support promptly if you suspect unauthorised activity.

Retention

We retain information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of retention can vary according to the type of information, the reason it was collected and any applicable obligations. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with our procedures.

Your choices and data rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information, and withdrawing consent to marketing communications. You may also be able to object to or request restrictions on certain uses, or ask for a copy of information in a suitable format where available.

How to make a request

To exercise your data rights, ask a privacy question, or request help with your marketing preferences, contact support@coolzinocasino.best. Please explain what you are requesting and include enough information for us to identify your account and understand the request. We may need to verify your identity before providing information or making changes, particularly where a request involves account access, identity documents or sensitive transaction records.

Access: ask what personal information we hold about you and request a copy where appropriate.
Correction: tell us which information is inaccurate, incomplete or out of date and ask us to update it.
Deletion: ask us to delete information where it is no longer needed or where another valid ground for deletion applies.
Marketing consent: withdraw consent to marketing communications or change your communication preferences.
Questions or concerns: ask how your information is used, shared, protected or retained.

A deletion request may not remove every record immediately. We may need to retain certain information for legal, security, fraud-prevention, transaction, dispute or record-keeping purposes. We may also decline or limit a request where permitted or required, and we will aim to explain the relevant reason. Closing an account does not automatically withdraw information that must lawfully be retained, and it may not remove information already included in legitimate business or security records.

Marketing communications

You can opt out of promotional messages by using an unsubscribe or preference function included in the message, where available, or by contacting support@coolzinocasino.best. Service messages about your account, transactions, security, verification or important changes may still be sent because they are necessary to administer the service. Allowing or refusing marketing cookies may be managed separately through your browser or available website controls.

Updates to this policy

We may update this Privacy Policy when our services, information practices or legal obligations change. The latest version will be made available on the website, with the effective date or other notice where appropriate. We encourage you to review this page from time to time. Continued use of the website after an update may be subject to the revised policy, except where further consent or notice is required.