Cookies Policy | Coolzino Casino

1. What cookies are

Cookies are small text files placed on your computer, mobile device or another internet-connected device when you visit a website. They allow a website to recognise a device and retain certain information about a visit. Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with other information that we hold or that you provide when using the website.

We may also use related technologies, including pixels, tags, software development kits, local storage and similar tools. For convenience, this policy refers to all of these technologies as cookies. Some cookies are placed by us, while others may be placed by service providers that support website operation, security, analytics, communications, advertising or other online functions.

Cookies can be session cookies or persistent cookies. Session cookies are normally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The period for which a cookie remains may vary according to its purpose, your browser settings and the settings applied by the relevant service provider.

Why cookies are used

To make the website function correctly and provide requested features.
To keep parts of the website secure and help identify unusual or potentially harmful activity.
To remember information such as language, region, display choices and other preferences.
To understand how visitors navigate and use the website.
To identify technical problems and improve website performance.
To measure the effectiveness of website content, communications or campaigns where applicable.
To support responsible, compliant and age-appropriate access to online gambling services.

2. Types of cookies we may use

Strictly necessary cookies

These cookies are required for core website functions. They may support account access, session management, navigation, security controls, fraud prevention, load balancing and the operation of forms or other requested services. Without these cookies, some parts of the website may not work properly. Because they are needed for essential functions, they may not be disabled through every preference tool, although you may be able to block them through your browser settings.

Preference and functionality cookies

Preference cookies allow the website to remember choices made during earlier visits. For example, they may remember a selected language, region, display setting or cookie preference. Functionality cookies can help provide features that improve usability and reduce the need to repeat information. If these cookies are disabled, the website may still be available, but some personalised or convenient features may not operate as intended.

Analytics and performance cookies

Analytics cookies help us understand how the website is used. They may provide information about pages visited, navigation paths, time spent on pages, browser type, device type, general location and technical events. This information may be combined into reports and used to improve content, layout, performance and reliability. Analytics information is generally assessed in aggregate, but the way a third-party provider processes data will depend on that provider's own terms and privacy information.

Security and risk-management cookies

Online gambling websites need to protect users, accounts and systems. Security-related cookies and similar technologies may help maintain secure sessions, detect suspicious behaviour, reduce automated abuse and support identity, age or location checks where relevant. These technologies may also help investigate technical incidents and protect the integrity of games, account functions and payment-related processes. Blocking them may affect access to certain services.

Marketing and advertising cookies

Where used and permitted, marketing cookies may help measure interactions with promotional content or show information that is more relevant to your interests. They may also help limit repeated advertisements and assess the performance of marketing activities. We do not use this category to remove our responsibilities under applicable gambling, advertising, privacy or responsible gambling requirements. Marketing cookies may be controlled through the cookie preference tool or your browser settings.

3. Third-party cookies and information collected

Some website features may be provided with assistance from third-party service providers. These providers may use cookies or similar technologies on our behalf or as independent controllers for their own purposes. Examples may include providers supporting website hosting, security, analytics, customer support, communications, payment functions, content delivery or advertising measurement.

Third-party providers may collect information about your device, browser, website activity or interactions with their services. Their handling of information is governed by their own privacy notices and policies. We encourage you to review relevant third-party information where available. We do not control every technology used by third parties, and the availability of particular providers or tools may change over time.

A third-party cookie does not necessarily mean that a provider receives your account details or gambling information. The information available to a provider depends on the purpose of the technology, how it is configured, the information shared with it and your interactions with the relevant service. We seek to use service providers in a manner consistent with applicable privacy, security and gambling obligations.

Information collected through cookies

Internet protocol address or an approximate location derived from it.
Device, browser, operating system and screen information.
Pages, features and content viewed or used.
Dates, times and duration of website visits.
Referring websites, links or campaign information.
Cookie preferences and other technical settings.
Information about errors, loading times and interactions with website functions.

Cookie information may be combined with information supplied when you create or use an account, contact support, participate in activities or use other website services. We handle combined information in accordance with our Privacy Policy and applicable law. Cookies are not intended to replace the security measures required for account protection, identity checks or responsible gambling controls.

How long information may be retained

Retention periods vary depending on the purpose of a cookie, the type of information involved, technical requirements and applicable legal or regulatory obligations. Some information is retained only for the duration of a session, while other information may be retained for longer where it is needed for security, record-keeping, reporting, dispute management or other legitimate purposes. Further information is provided in our Privacy Policy.

4. Managing cookies, consent and your choices

When you first visit the website, a cookie banner, preference centre or similar control may allow you to accept, reject or customise certain categories of cookies. Your available choices may depend on the type of cookie, the website feature involved and legal requirements. Strictly necessary cookies may continue to operate because they are required to provide the service you have requested.

You can usually manage cookies through your browser settings. Browsers commonly allow you to view stored cookies, delete existing cookies, block cookies from particular websites, block third-party cookies or receive a warning before cookies are stored. Instructions differ between browsers and devices, so you should consult the help or support information for the browser you use.

If you delete cookies or block them completely, you may need to set your preferences again. Some account, security, navigation and interactive features may become unavailable or may not work as intended. Blocking cookies does not necessarily delete information that was collected before the change. It may also not prevent all similar technologies from operating where they are needed for essential functions.

Open the cookie settings or preference control displayed on the website, where available.
Choose which optional cookie categories you wish to allow or refuse.
Save your preferences and return to the website.
Review your choices again if you clear your browser data, use another device or change browsers.

Consent and withdrawal

Where consent is required, you may provide it through the available cookie controls. You may also withdraw or change consent for optional cookies by using the preference tools made available on the website or by changing your browser settings. Withdrawal does not affect processing that occurred before your choice was changed. Some website functions may require certain cookies and may be limited if those cookies are refused.

Updates to this policy

We may update this Cookies Policy when our website, technologies, service providers, legal requirements or business processes change. The updated version will be made available on this page, with the revised date shown where appropriate. Changes may include the addition, removal or reclassification of cookie categories. You should review this policy periodically so that you remain informed about how cookies and similar technologies are used.

Privacy and further information

Our Privacy Policy contains further information about how personal information may be collected, used, disclosed, stored and protected. It also explains relevant rights and choices that may be available under applicable Australian privacy requirements. If you have a question about this Cookies Policy or wish to ask about your information, please use the contact or support options made available on the Coolzino Casino website. We will handle requests in accordance with applicable law and may need to verify your identity before responding.